Mandarin Builder

Learn Chinese by building blocks — pinyin, characters, phrases, and your own sentences.

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We respond within 48 hours. Please include your device and iOS version.

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Getting Started

1. Do I need to create an account?

No. Mandarin Builder works without any account or sign-in.

2. Is this a subscription?

No. You get Days 1–3 and the first 3 scenarios free. Unlock the full 15-day course with a one-time purchase. No recurring fees.

3. What's free, and what do I get if I pay?

Free: Days 1–3 (pinyin foundation) and the first 3 scenarios. One-time purchase: the full 15-day course and all travel tools. Optional tips are available if you'd like to support us.

4. Can I use the app offline?

Yes. All audio and course content are stored on your device. The app works on airplanes and without Wi-Fi.

Lessons & Progress

5. Will I lose my progress if I change phones?

Your progress is saved locally on your device. If you delete the app or switch devices, progress resets — but your purchase can always be restored with the same Apple ID.

6. How do I reset my progress?

Open the Profile tab → Reset Progress. It clears course progress back to Day 1 but keeps your favorites, mistakes, and saved sentences. It cannot be undone.

7. How does spaced repetition work?

Flashcards schedule reviews based on how well you remember each word, so you review tricky words more often.

Purchases & Payments

8. I paid but the lessons are still locked.

Open the Profile tab and tap Restore Purchase. Make sure you're signed in with the same Apple ID you used to buy. Still locked? Email us.

9. Does the purchase work across my iPhone and iPad?

Yes. As long as you use the same Apple ID, your purchase is available on all your devices.

10. Can I share my purchase with family?

Yes — if Family Sharing and Purchase Sharing are enabled on your Apple ID (Settings → your name → Family Sharing). The full course is a one-time purchase, which supports Family Sharing.

11. How do I get a refund?

Purchases are processed by Apple, so refunds are handled by Apple too. Go to reportaproblem.apple.com and sign in with your Apple ID to request one.

Technical Issues

12. I can't hear any audio.

Check that your device isn't on silent mode and the volume is turned up. If it still doesn't work, try restarting the app. You can also adjust audio speed in Profile → Audio Speed (0.5x–1.25x).

13. Daily reminders aren't showing up.

Make sure the reminder is enabled in the app's Settings, and check iOS Settings → Mandarin Builder → Notifications to confirm notifications are allowed.

14. How do I turn off daily reminders?

Open Profile → Daily Reminder and turn it off, or go to iOS Settings → Mandarin Builder → Notifications and disable notifications.

Features & Content

15. Does the app teach writing or handwriting?

No — Mandarin Builder focuses on spoken Mandarin, pinyin, and travel survival phrases. You learn to speak and be understood, not to write characters.

16. How much Chinese will I know after finishing?

You'll handle real travel situations: ordering food, taking a taxi, checking into a hotel, and asking for directions with simple sentences.

17. Can I suggest new content or features?

Absolutely — email us your idea.

18. I found a mistake in the Chinese.

Thank you! Email us with the subject "Mistake" and tell us which day or tool you found it in — we'll fix it in an update.

Privacy & Data

19. Do you collect my data?

No. We collect no personal data, no analytics, no tracking — everything stays on your device. See our Privacy Policy.

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